Why are out-of-stock products appearing in app?


If you see products appearing on your mobile app that are out-of-stock, it could be because your product categories are not auto-synced. To check this:

  • Log-in to the admin system


  • Click on the "products" tab

  • Click on "categories"

  • Click on the category that is not displaying the correct products
  • See if the box next to "auto-sync" is checked

When “auto-sync” is unchecked, it means that current products get added and updated, but nothing gets deleted. This means that old products must be deleted manually. If this is not done, they will continue to appear on the app.

The best thing to do, to avoid this problem in the future, is to check the “auto-sync” box for all your current categories.

If this doesn’t solve your problem, please contact a member of our support staff or email us at support@poqcommerce.com.

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