Preparing for peak trading, bank holidays and deployment freezes in 2018

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To ensure that quality and performance remains high regardless of the time of year, below are some key dates and activity to be aware of, and also some guidance on what you can also to do prepare.

UK Bank holidays

Poq does not work on UK bank holidays and will have small deployment and release freezes to ensure that everything is stable and predictable when we are not in the office. We will continue to have 24/7 monitoring and will react to any Poq caused P1 issues during this time but will not have manned support to react to non-critical issues or client caused issues. 

Deployment and release freezes 

There will be four small deployments and release freezes lined up with UK bank holidays and two slightly longer freezes to cover peak trading over black Friday and Christmas periods. Having deployment freezes will control the risk of any unforeseen issues that may arise after a release and ensure the app runs well when traffic may be high but dedicated resource is low.

Event

2018 Bank holiday dates

Last deployment

Earliest deployment

Easter

Friday 30th March  & Monday 2nd April

Tuesday 27th March

Tuesday 3rd April

Early May bank holiday

Monday 7th May

Thursday 3rd May

Tuesday 8th May

Spring bank holiday

Monday 28th May

Thursday 24th May

Tuesday 29th May

Summer bank holiday

Monday 27th August

Thursday 23rd August

Tuesday 28th August

Black Friday & Cyber Monday (23rd & 26th Nov)

Not a UK holiday

Thursday 15th November

Thursday 29th November

Christmas & New Year

Tuesday 25th, Wednesday 26th December and Tuesday 1st January

Thursday 20th December

(Dates subject to iTunes connect shut down)

Thursday 3rd January

 

What can you do?

Align with our freeze times 

Often issues arise on the app when changes are made on the client side that links to the app. Please sync up with our freeze dates and don’t make changes to any feed structures, check out URL or any other code or integration that is used for the app’s functionality. If you change anything which goes on to cause an issue while we are in a freeze or over a bank holiday, we won’t be able to resolve it until the earliest deployment day.

Inform us of expected traffic spikes

Please also keep us informed of any sales, marketing campaigns or anything else that is likely to significantly increase traffic. We have auto-scaling set up and also will do manual scaling around Black Friday and Christmas sales, but it always better to be able to predict and prepare. Please complete the “sales tab” on your Support Google sheet and let the Support team know in your catch-ups.

US bank holidays

Unless it is also a UK bank holiday, Poq will be working the contracted hours for US bank holidays.

Event

2018 Dates

Support covered?

Martin Luther King Jr Day

15th January

Poq is working

Presidents’ Day

19th February

Poq is working

Memorial Day

28th May

No Cover - UK Bank Holiday

Independence Day

4th July

Poq is working

Labor Day

3rd September

Poq is working

Columbus Day

8th October

Poq is working

Veterans Day

11th November

Poq is working

Thanksgiving Day

22nd November

Poq is working

Christmas Day

25th December

No Cover - UK Bank Holiday

 If you have any questions, please contact support@poqcommerce.com

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