To ensure that quality and performance remains high regardless of the time of year, below are some key dates and activity to be aware of, and also some guidance on what you can also to do prepare.
🇬🇧🎁 UK Bank holidays
Poq does not work on UK bank holidays and will have small deployment and release freezes to ensure that everything is stable and predictable when we are not in the office. We will continue to have 24/7 monitoring and will react to any Poq caused P1 issues during this time but will not have manned support to react to non-critical issues or client caused issues.
🛠❄️ Deployment and release freezes
There will be four small deployments and release freezes lined up with UK bank holidays and two slightly longer freezes to cover peak trading over black Friday and Christmas periods. Having deployment freezes will control the risk of any unforeseen issues that may arise after a release and ensure the app runs well when traffic may be high but dedicated resource is low.
|
Event |
Dates |
Last deployment |
Earliest deployment |
|
Easter |
Friday 19 April - Monday 22 April |
Thursday 18 April | Tuesday 23 April |
|
Early May |
Monday 6 May |
Thursday 2 May | Tuesday 7 May |
|
Spring |
Monday 27 May |
Thursday 23 May | Tuesday 28 May |
|
Summer |
Monday 26 August |
Thursday 22 August | Tuesday 27 August |
|
Black Friday / Cyber Monday |
Friday 29 November |
Thursday 21 November | Thursday 5 December |
|
Christmas & New Year |
Wednesday 25 December |
Thursday 19 December | Thursday 2 January |
What can you do?
⏰ Align with our freeze times
Often issues arise on the app when changes are made on the client side that links to the app. Please sync up with our freeze dates and don’t make changes to any feed structures, check out URL or any other code or integration that is used for the app’s functionality. If you change anything which goes on to cause an issue while we are in a freeze or over a bank holiday, we won’t be able to resolve it until the earliest deployment day.
📈 Inform us of expected traffic spikes
Please also keep us informed of any sales, marketing campaigns or anything else that is likely to significantly increase traffic. We have auto-scaling set up and also will do manual scaling around Black Friday and Christmas sales, but it is always better to be able to predict and prepare. Please let the Support team aware in your catch-ups.
🇺🇸🎁 US bank holidays
Unless it is also a UK bank holiday, Poq will be working the contracted hours for US bank holidays.
|
Event |
Dates |
Support covered? |
|
Martin Luther King Jr Day |
January 21 |
Yes |
|
Presidents’ Day |
February 18 |
Yes |
|
Memorial Day |
May 27 |
No Cover - UK Bank Holiday |
|
Independence Day |
July 4 |
Yes |
|
Labor Day |
September 2 |
Yes |
|
Columbus Day |
October 14 |
Yes |
|
Veterans Day |
November 11 |
Yes |
|
Thanksgiving Day |
November 28 |
Yes |
|
Christmas Day |
December 25 |
No Cover - UK Bank Holiday |
If you have any questions, please contact support@poqcommerce.com
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