Preparing for Peak Trading, Bank Holidays and Deployment Freezes in 2019

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To ensure that quality and performance remains high regardless of the time of year, below are some key dates and activity to be aware of, and also some guidance on what you can also to do prepare.

🇬🇧🎁 UK Bank holidays

Poq does not work on UK bank holidays and will have small deployment and release freezes to ensure that everything is stable and predictable when we are not in the office. We will continue to have 24/7 monitoring and will react to any Poq caused P1 issues during this time but will not have manned support to react to non-critical issues or client caused issues. 

🛠❄️ Deployment and release freezes 

There will be four small deployments and release freezes lined up with UK bank holidays and two slightly longer freezes to cover peak trading over black Friday and Christmas periods. Having deployment freezes will control the risk of any unforeseen issues that may arise after a release and ensure the app runs well when traffic may be high but dedicated resource is low.

Event

Dates

Last deployment

Earliest deployment

Easter

Friday 19 April - Monday 22 April

Thursday 18 April   Tuesday 23 April

Early May
Bank Holiday

Monday 6 May

Thursday 2 May   Tuesday 7 May

Spring
Bank Holiday

Monday 27 May

 Thursday 23 May  Tuesday 28 May

Summer
Bank Holiday

Monday 26 August

 Thursday 22 August  Tuesday 27 August

Black Friday / Cyber Monday

Friday 29 November
Monday 2 December

 Thursday 21 November Thursday 5 December 

Christmas & New Year

Wednesday 25 December
Thursday 26 December
Wednesday 1 January

 Thursday 19 December  Thursday 2 January

 

What can you do?

⏰ Align with our freeze times 

Often issues arise on the app when changes are made on the client side that links to the app. Please sync up with our freeze dates and don’t make changes to any feed structures, check out URL or any other code or integration that is used for the app’s functionality. If you change anything which goes on to cause an issue while we are in a freeze or over a bank holiday, we won’t be able to resolve it until the earliest deployment day.

📈 Inform us of expected traffic spikes

Please also keep us informed of any sales, marketing campaigns or anything else that is likely to significantly increase traffic. We have auto-scaling set up and also will do manual scaling around Black Friday and Christmas sales, but it is always better to be able to predict and prepare. Please let the Support team aware in your catch-ups.

🇺🇸🎁 US bank holidays

Unless it is also a UK bank holiday, Poq will be working the contracted hours for US bank holidays.

Event

Dates

Support covered?

Martin Luther King Jr Day

January 21

Yes

Presidents’ Day

February 18

Yes

Memorial Day

May 27

No Cover - UK Bank Holiday

Independence Day

July 4

Yes

Labor Day

September 2

Yes

Columbus Day

October 14

Yes

Veterans Day

November 11

Yes

Thanksgiving Day

November 28

Yes

Christmas Day

December 25

No Cover - UK Bank Holiday

 If you have any questions, please contact support@poqcommerce.com

 
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