Preparing for Peak Trading, Bank Holidays and Deployment Freezes in 2022


To ensure that quality and performance remains high regardless of the time of year, below are some key dates and activity to be aware of, and also some guidance on what you can also to do prepare.

🇬🇧🎁 UK Bank holidays

Poq does not work on UK bank holidays and will have small deployment and release freezes to ensure that everything is stable and predictable when we are not in the office. We will continue to have 24/7 monitoring and will react to any Poq caused P1 issues during this time but will not have manned support to react to non-critical issues or client caused issues. 

🛠❄️ Deployment and release freezes 

There will be four small deployments and release freezes lined up with UK bank holidays and two slightly longer freezes to cover peak trading over black Friday and Christmas periods. Having deployment freezes will control the risk of any unforeseen issues that may arise after a release and ensure the app runs well when traffic may be high but dedicated resource is low.



Last deployment

Earliest deployment


Friday 19 April - Monday 22 April

Thursday 18 April   Tuesday 23 April

Early May
Bank Holiday

Monday 6 May

Thursday 2 May   Tuesday 7 May

Bank Holiday

Monday 27 May

 Thursday 23 May  Tuesday 28 May

Bank Holiday

Mon, 29 Aug 2022

Thursday 25 August Tuesday 30 August

Black Friday / Cyber Monday

Friday 25 November, Monday 28 November

Thursday 17 November Thursday 1 December 

Christmas & New Year

Monday 26 December - Tuesday 27 December &  Monday 2 January

Thursday 15 December Tuesday 3 January 2022


What can you do?

⏰ Align with our freeze times 

Often issues arise on the app when changes are made on the client side that links to the app. Please sync up with our freeze dates and don’t make changes to any feed structures, check out URL or any other code or integration that is used for the app’s functionality. If you change anything which goes on to cause an issue while we are in a freeze or over a bank holiday, we won’t be able to resolve it until the earliest deployment day.

📈 Inform us of expected traffic spikes

Please also keep us informed of any sales, marketing campaigns or anything else that is likely to significantly increase traffic. We have auto-scaling set up and also will do manual scaling around Black Friday and Christmas sales, but it is always better to be able to predict and prepare. Please let the Support team aware in your catch-ups.

🇺🇸🎁 US bank holidays

Unless it is also a UK bank holiday, Poq will be working the contracted hours for US bank holidays.



Support covered?

Martin Luther King Jr Day

January 17


Presidents’ Day

February 21


Memorial Day

May 30

Independence Day

July 4


Labor Day

September 5


Columbus Day

October 10

Veterans Day

November 11


Thanksgiving Day

November 24


Christmas Day

December 25


 If you have any questions, please contact

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